Get in Touch With Us
This page explains how to reach the editorial team at Online Casino Sites, what we can realistically help with, and where to go instead when your question is really for a casino operator, a state regulator, or a support service. Read the second part before you write — it will usually get you an answer faster than we can.
Email Is the Only Channel We Monitor
Write to us at [email protected]. We read every message. We do not run a phone line, a live chat window, or a support desk, and we are not able to act on your casino account in any way — no editorial site can.
Messages are answered in the order they arrive, usually within a few business days. Corrections to published pages get looked at first, because an out-of-date bonus term or a wrong state availability note is a problem for every reader, not just the one who flagged it.
To help us answer in one reply rather than three, include:
- The page on stevekallestad.com you are writing about, if any.
- The casino brand involved and the state you were playing from.
- What you expected to happen and what actually happened.
- Dates, and screenshots if you have them.
Please do not send us passwords, full card numbers, Social Security numbers, or copies of your ID. We never need them, and no legitimate party will ask you for account credentials by email.
What We Can Help With — and What We Cannot
| We can help with | We cannot help with |
|---|---|
| Corrections to bonus terms, wagering requirements or offer amounts we have published | Releasing, reversing or crediting a bonus on your account |
| Explaining how a term like maximum bonus bet, cashout limit or expiry date normally works | Overruling a casino's decision on a voided bonus or confiscated winnings |
| Pointing you to the right complaints route or regulator for your state | Adjudicating a withdrawal dispute or acting as a middleman |
| Flagging that a page's state availability information looks stale | Telling you whether a specific site is legal for you to use in your state |
| Suggestions for guides, comparisons or topics you want covered | Requests to remove a negative or balanced assessment of a brand |
We are a research and comparison publisher. Our pages are compiled from operator terms, licensing information and publicly available sources, and checked as of Sep 25, 2026 where a page carries that date. We have not deposited, played or withdrawn at the sites we write about, and we never present an advertised payout speed as a tested one.
How We Make Money, and What That Does Not Buy
Some links on stevekallestad.com are commercial. If you open an account through one, we may earn a commission at no extra cost to you. That relationship does not decide which casinos appear, what order they appear in, or what our write-ups say about them. Our editorial ratings are our own judgment, not customer review scores, and every brand we cover carries at least one stated drawback.
If you believe a page reads as though commission influenced it, say so in your email and quote the line. That is a fair challenge and we will look at it.
Writing to Us About a Specific Casino Offer
Most operator questions we receive are about bonus terms rather than the headline number. The number is the easy part; the conditions attached to it decide what it is worth. Before emailing, it is worth checking the offer's own terms page against what you were shown at signup.
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 |
| Magician Bet | 101% no wagering | 9.9 |
| Slots of Vegas | 375% bonus + 50 free spins on Cash Chaser | 9.9 |
| Uptown Aces | 600% for new players | 9.8 |
| Card Crush | 2 mystery coins and 5 cards as an instant welcome reward | 9.7 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 |
| BetUS | 200% up to $4,000 for new players | 9.3 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.1 |
| Slots and Casino | 500% up to $2,500, across three deposits | 9.0 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.9 |
All offers are subject to the operator's own terms, minimum deposits, wagering requirements and expiry dates, which can change without notice. Percentages and caps above are as advertised by the brands, not verified outcomes.
Raging Bull
Our highest-rated listing, and the one that generates the most reader mail — largely because a 410% match advertised up to $10,000 sounds like a fixed pot when it is not. A percentage match scales with your deposit, so the headline ceiling is reachable only at a deposit size most players will never make. The 50 free spins are typically tied to named slots. Limitation: large percentage matches usually arrive with correspondingly heavy playthrough and a maximum cashout on winnings, so read the wagering multiple and the cap before you claim. If the terms you were shown differ from what we published, email us the screenshot.
Magician Bet
The reason this one sits near the top despite a modest headline is the structure: 101% with no wagering means bonus funds are not locked behind a playthrough multiple, which is rare. For readers who have been burned by a 40x requirement, that is the more useful product. Limitation: no-wagering offers are almost always smaller, and they frequently carry their own restrictions — maximum bet while the bonus is active, or a cap on what you can withdraw from it. Check which applies before assuming "no wagering" means "no conditions".
Slots of Vegas
A 375% match plus 50 free spins on Cash Chaser, with the spins tied to that specific title. That specificity is worth noticing: game-locked spins cannot be moved to a higher-RTP slot of your choosing. Limitation: free spin winnings on offers like this are often credited as bonus funds subject to their own playthrough, rather than as cash, and game restrictions may exclude table games and live dealer play from contributing to any wagering requirement.
Uptown Aces
The largest advertised percentage in our list at 600% for new players, which makes it the most common subject of "is this real?" emails. It is a genuine advertised offer, but percentage size and player value are different things. Limitation: the terms — deposit minimum, wagering multiple, maximum bet per spin while the bonus is live, and any cashout ceiling — decide the outcome, and none of those improve just because the percentage is big.
Deposits, Withdrawals and Fees — Where to Ask
Questions about money have to go to the operator, because only they can see your account. We can explain how the mechanics generally work in the US market:
- Getting money in. Debit cards are the most widely accepted method; credit card deposits are refused by some issuers and some operators. ACH bank transfer, wire transfer, prepaid cards and, at some sites, crypto are also common. PayPal and other e-wallets are available at some US sites and not others — verify on the cashier page rather than assuming.
- Minimum deposits. Typically a modest fixed amount, but a bonus may require a higher minimum than the cashier does. Deposit below the bonus threshold and you simply will not get the offer.
- Getting money out. Expect a pending or review period first, then the transfer itself. ACH and e-wallet payouts generally clear faster than paper checks. Withdrawal minimums and per-week or per-month limits are set by the operator and vary widely.
- Fees. Many methods are free from the casino side, but wire transfers and some card payouts carry a charge, and your own bank may add one. Check both ends.
- Verification. Before a first withdrawal, expect KYC checks: photo ID, proof of address, and proof of the payment method. Larger or unusual amounts can trigger source-of-funds questions. Uploading documents early usually shortens the wait.
If a withdrawal is delayed beyond the operator's own stated timeframe, ask them in writing for the specific reason and keep the reply. That written record is what a regulator or dispute service will want to see.
What the Casinos in Our Lists Actually Offer
Reader questions cluster around a few categories, so it helps to know the vocabulary before you write:
- Slots. The bulk of most catalogs. The two numbers that matter are RTP, the long-run theoretical return, and volatility, which describes how streaky the payouts are. Neither predicts a session.
- Progressive jackpots. Pooled prizes that grow until won. Some require a maximum bet to qualify for the top tier, and many are excluded from bonus wagering.
- Table games. Blackjack, roulette and baccarat, dealt by software using a random number generator. These often contribute little or nothing toward wagering requirements.
- Live dealer. Streamed tables with a human dealer. Higher minimum stakes than software tables, and commonly excluded from bonus play entirely.
- Sweepstakes and social formats. Offers quoted in SC — as with Zumba Cards and Amazon Jackpots — belong to a different model from cash casinos, with its own redemption rules rather than straightforward withdrawals. Ask us if that distinction is unclear; it is one of the most misunderstood things in the US market.
Several of these operators also run lines beyond the casino floor. BetUS, for instance, is known for sportsbook and racebook betting alongside casino games, and a number of sites bundle poker rooms, bingo or virtual sports. Those products usually sit under separate promotions and separate terms — a casino welcome bonus rarely carries over to sports betting, and sports wagers typically do not count toward casino playthrough. If you are writing to us about an offer, tell us which product it was attached to.
Legal Status, Eligibility and Who Regulates What
You must be at least 21 to gamble at most US online casinos, and physically located in a jurisdiction where the activity is permitted. There is no single national online casino license in the United States. Regulation is done state by state: a handful of states license and supervise real-money online casinos through their own gaming commissions or lottery bodies, while others permit sports betting only, and others prohibit online gambling altogether. Federal law governs some payment and interstate aspects, but it does not authorize operators to serve you.
An important distinction, and one we will not blur: a site accepting US customers is not the same as a site being authorized to serve them. Offshore-licensed operators may take deposits from US players without holding any state license, which means US consumer protections and state complaints routes may not apply to your account. We will never describe any casino as completely safe, and we cannot promise that a withdrawal will be paid.
If you have a complaint: exhaust the operator's own complaints procedure first and get the outcome in writing. If the site is licensed in your state, escalate to that state's gaming regulator. If it is licensed offshore, your route is the licensing authority named in the site's footer and any dispute service it names — weaker, but it is the route that exists. Tell us the outcome; patterns across reader reports inform what we publish.
Readers researching options outside the US framework can compare that landscape on our guide to casinos operating outside GamStop in the UK, which is written for a different regulatory market and different eligibility rules.
If Gambling Has Stopped Being Fun
We are not a support service, and we would rather point you somewhere useful than reply with sympathy. Gambling is entertainment with a cost, not a way to make money or fix a financial problem.
Practical steps available to most US players: set deposit and loss limits in your account settings before you need them; use the operator's self-exclusion tool, or your state's self-exclusion register where one exists; install blocking software on your devices. Free, confidential help is available 24/7 through the National Problem Gambling Helpline at 1-800-522-4700, by call or text.
If you mention this in an email to us, we will reply with resource information and nothing else. No promotional content, and your message stays private.
Corrections, Press and Partnership Enquiries
- Corrections. Quote the page and the line. If you are an operator correcting your own terms, a link to the published terms page is enough to get it changed.
- Press and research. Tell us your outlet and deadline in the subject line.
- Commercial enquiries. Welcome, with one condition stated upfront: placement and coverage are editorial decisions and are not for sale.
Whatever the reason, one clear email to [email protected] is all it takes. If your question turns out to be one that lots of readers share, it will probably end up as a guide on the site — which is how most of our better pages started.